Making a complaint

Valens Medical Partnership is keen to provide all patients with high quality care and it is always of concern when patients express dissatisfaction with our services.

If you are unhappy with any aspect of your care at any of our practices please advise any member of staff who will endeavour to assist you. To make a formal complaint please download the form below and hand into reception.

Valens Complaints Form

Valens Complaints Procedure

Zero Tolerance

We are here to help you.

Our staff have the right to be treated with dignity and respect at all times without the risk of threatening behaviour or violence.

This behaviour will not be tolerated towards our staff and may result in offenders being asked to leave and could be removed from our patient list.

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