Try our online services
For your convenience, we now offer a number of ways to get in touch with us which includes online services. We recommend you try this first if you can since this service can be more efficient than calling the surgery. Our online service is simple, easy to use, and secure. The service is managed by our navigation team during core opening hours* and allows us to quickly route you to the right care. (*Mon-Fri, 8am-6pm excluding bank holidays).
You can also use the online service if you are a parent or carer acting for someone else within the practice.
Please note that we have made several accommodations to ensure our services remain accessible to a range of patients.
For deaf or hearing impaired patients, we encourage the use of the Anima service as an alternative to using our telephone service. We also promote the use of Relay UK, a service provided by the Royal National Institute for Deaf People; details of Relay UK can be found here.
For blind or visually impaired patients, our reception team can assist in navigating the practice, and documents can be read out upon request.
For patients using a wheelchair or crutches, we have designed our surgeries to be easily accessible – patients will only be asked to attend facilities on the ground floor, and ramp access is available where necessary to enter the surgery. A number of our practices also offer disabled parking spaces near to the main entrance of the surgery.
Please note this list is not exhaustive. If you require any additional help from Valens to access our services, we will attempt to accommodate your request as best possible.
Other sources of information
1. The self help centre
2. The ‘how do I…’ section of this website covers a lot of the questions we get asked.
3. The NHS website
Telephone numbers and directions
If none of these methods helps you, call the surgery you normally attend. Numbers are shown below. For directions to each surgery click on the surgery name.