Access my medical records online
Please use the link below to access our online service, SystmOnline.
Patients who have already signed up for SystmOnline for online prescription requests and appointments can now view their Summary Care Record, which includes medications and allergies.
Access to medical record viewer
From 1 February 2023, patients with an online account will automatically get access to their full GP health record, including free text, letters, and documents. Patients will see new information once it is entered, or filed, onto their record in the clinical system.
Patients will not see historic, or past, health record information from before 1 February 2023 unless they have already been given access to it, or it is requested from us.
New patients with an online account registered with Valens after 1 February 2023 will lose any access they had to historical information from their previous practice but will automatically get access to their future record in full from registration.
How to register for SystmOnline
If you would like to be able to use SystmOnline to view your medical records, you can apply for access by completing a request form which can be collected from Reception or printed from the link below. When you return the completed form, you will need to bring photo ID with you so we can verify who you are. The surgery will then look into your request and your medical record will be available for online viewing with 28 days. If access is granted, you will be able to log in using the button above.
If you have already registered to use SystmOnline or the NHS App, but you do not currently have access to your online medical record, you can use the form below to request access.
Click here to download the Online Access Form to register for online services.
If you require help with logging in to SystmOnline, including resetting an existing password or collecting your account details after handing in an access form, please contact the surgery, or ask at reception.
Patient queries regarding content of medical records
If you are a patient, and you have any queries about your online record, please complete the form below and send it to nencicb-nor.valensoaqueries@nhs.net or bring it into any Valens surgery marked for the attention of the governance team.
If you are a service provider or advocate requesting access to patient records, please forward your enquiries to nencicb-nor.valensclinicalsupport@nhs.net.
Please see the guidance on the NHS Website linked below for further information about how we may process any requests to amend information found in your online record.
Amending patient and service user records – NHS Transformation Directorate (england.nhs.uk)
