Make an appointment (or other requests)
IMPORTANT UPDATE. Our online services will be temporarily unavailable between Monday 18th January 1pm and Wednesday 20th January at 1pm. This is so that we can upgrade our systems as part of our practice merger.
To order a prescription during this time please call your local Valens surgery to leave your request on our 24 hour answering service.
If you require medical assistance when the surgery is closed please contact NHS 111 who will help you. In an emergency or life threatening situation please dial 999.
For your convenience, we now offer a number of ways to get in touch with us which includes online services. We recommend you try this first if you can since this service can be more efficient than calling the surgery. Our online service is simple, easy to use, secure and accessible 24 hours a day. The service is managed by our navigation team during core opening hours* and allows us to quickly route you to the right care. (*Mon-Fri, 8am-6pm excluding bank holidays).
You can also use the online service if you are a parent or carer acting for someone else within the practice.
Note, we have recently upgraded our online service, so if you have used our service before it will look slightly different.
To access online services for your surgery, click on your surgery name below:
For advice and treatment from our healthcare team, you can now contact us to arrange:
- A consultation online, or to request telephone and face to face appointments
- Medical advice for common problems
- Repeat prescriptions
- Request fit notes and GP letters or ask about recent tests
You may be offered a remote consultation as an alternative to attending the practice in person.
If you agree to a remote consultation the GP or healthcare professional may need to receive and store images taken by patients for clinical purposes; this could include images for the purpose of intimate clinical assessment. This will only be done in the interests of the patient where it is necessary for providing health care and with patient consent.
The approach to video consulting, image sharing, and storage is the same as it would be for face to face interactions. If we need to store images on your GP record this will be only for as long as necessary. It is a patient’s choice to share an image either of a patient’s own accord or on request of the health professional treating you. Refusal to share an image does not prevent access to care and treatment or result in patients receiving an inferior standard of care. Further details about how remote consultation works can be obtained by contacting the practice.
Missed appointments cost the NHS and prevent access to care for others in need.
If you cannot attend or no longer need your appointment, please tell us as soon as possible as someone else may need it. You can do this by using the online service or contacting us by telephoning the numbers above.
Before you contact us, please consider your needs carefully.
You don’t always need to see your GP. Your local practice is made up of a wide range of clinically trained experts who can provide information, support, advice and treatment. At our Valens practices, a local, personal service is available from our multidisciplinary healthcare team; nurse practitioners, clinical pharmacists, musculoskeletal practitioners, social prescribing link workers as well as your practice GPs. We’re here to help and support you and your family, when you need it.
Our reception team have been trained to ask you questions about your healthcare needs, so they can direct you to the right kind of help. They are bound by the same confidentiality rules as everyone in the NHS and will always tell you who your appointment is with. Our team may also suggest things you can do yourself, before you make an appointment with us.
Contacting us by telephone.
If you cannot use our online service please help us to manage call demand by considering when you contact us and which option you need.
We are very busy early in the morning, at the start of the week and after bank holidays, so please try to avoid these times if your request is not urgent. We will not normally give test results during our busy periods and ask you to call after 11am for these. You can also request test results online.
Our telephone options are:
1.For prescriptions and any other Medication Queries
2.To make an appointment with the District Nurse or Podiatry team
3.For the Practice Nurse and Healthcare Assistant appointments
4.For all GP Appointments, Home visits, Test results & any other queries
Our telephone numbers are listed below:
Cramlington: 01670 737283
Seaton Delaval: 0191 237 5458
Seaton Sluice: 0191 298 0901
Ashington: 01670 812772
Morpeth: 01670 502333
Lynemouth: 01670 860212
Pegswood: 01670 515326
Newbiggin: 01670 816921