Getting in touch
For advice and treatment from our healthcare team, you can now contact us to arrange:
- A consultation online, or to request telephone and face to face appointments
- Medical advice for common problems
- Repeat prescriptions
- Request fit notes and GP letters or ask about recent tests
Find out more here.
It is easy to register for our online service, which is secure and accessible 24 hours a day. The service is managed by our staff during core opening hours* and allows us to quickly route you to the right care. (*Mon-Fri, 8am-4pm excluding bank holidays)
You can also use the online service if you are a parent or carer acting for someone else within the practice.
Missed appointments cost the NHS and prevent access to care for others in need.
If you cannot attend or no longer need your appointment, please tell us as soon as possible as someone else may need it. You can do this by using the online service or contacting us by telephoning the numbers above.
Before you contact us, please consider your needs carefully.
You don’t always need to see your GP. Your local practice is made up of a wide range of clinically trained experts who can provide information, support, advice and treatment. At our Valens practices, a local, personal service is available from our multidisciplinary healthcare team; nurse practitioners, clinical pharmacists, musculoskeletal practitioners, social prescribing link workers as well as your practice GPs. We’re here to help and support you and your family, when you need it.
Our reception team have been trained to ask you questions about your healthcare needs, so they can direct you to the right kind of help. They are bound by the same confidentiality rules as everyone in the NHS and will always tell you who your appointment is with. Our team may also suggest things you can do yourself, before you make an appointment with us. Find out more here.
Contacting us by telephone.
If you cannot use our online service please help us to manage call demand by considering when you contact us and which option you need.
We are very busy early in the morning, at the start of the week and after bank holidays, so please try to avoid these times if your request is not urgent. We will not normally give test results during our busy periods and ask you to call after 11am for these. You can also request test results online.
Our telephone options are:
1.To order a repeat prescription
2.To make an appointment with the District Nurse or Podiatry team
3.For the Practice Nurse and Healthcare Assistant appointments
4.For other appointments, test results and issues