How to order a repeat prescription
Online
Registering for online ordering
To register for our online services, please complete an online access form at our reception desk. Once complete, our reception team provide you with your username and password, which will allow you to access SystmOnline on the link below, or the Airmid app on mobile phones.
We also offer the NHS App, which can be downloaded on your smartphone or mobile device from the Google Play or Apple App Store, or accessed via the button below.
The NHS App allows you to order your medication, view your medical records, keep track of your appointments, and more.
For help and guidance with using the NHS App, please click here.
By telephone
During our opening hours, patients can leave a message where they have a query about current medication. Our Prescriptions team will also handle queries between 8:30am and 12pm, and 2pm to 3pm. To do this, call your surgery number as shown above and select option 2 for prescriptions. From here select option 1 for prescription orders, or option 2 for any prescription queries.
Please see our contact telephone numbers below:
Brockwell: 01670 737283
Seaton Sluice: 0191 298 0901
Lynemouth: 01670 860212
Newbiggin: 01670 816921
Lintonville: 01670 844300
Seaton Delaval: 0191 237 5458
Morpeth: 01670 502333
Pegswood: 01670 515326
In your surgery
Tick the boxes on the tear off slip from the right of your prescription for the items you need. Once you have completed this, please hand this in to reception, who will forward your request to our prescription team.
What is a repeat prescription?
Repeat prescriptions are medicines that have been previously authorised by your GP for regular use. All regular medicines need to be reviewed once a year, but some need more frequent monitoring.
There is a date next to each item on your prescription which tells you when you are next due to see a GP or nurse. This is for your safety to ensure that the medication is still appropriate for you. If you have any concerns or questions regarding your medication, you can ask for an appointment to review your medication sooner.
Items not on your repeat prescription list may be issued at a clinician’s discretion in certain circumstances, e.g. if you have a recent letter from a hospital clinic asking for medicines to be changed.
Where can I get my Prescription?
Click here to find your nearest pharmacy.
If you have a nominated pharmacy set up, we can send your prescription digitally to them.
To set up or change your nominated pharmacy, please contact the surgery using the methods stated above.
How long does it take to get a repeat prescription?
Patients on long term medication may obtain repeat prescriptions on request without seeing the doctor. Your medication details are held on your digital records, thus enabling us to supply the prescription accurately. Repeat medication should be ordered well in advance and not treated as an emergency, unless an unavoidable situation has occurred.
To help us provide a safer and more accessible service for all patients these guidelines should be strictly observed:
- Please do not leave your request until the last minute i.e. when you are down to your last dose, or even none at all.
- Please allow three full working days between submission of your request and its availability for collection from the surgery.
- Please allow extra time if ordering specialist medication.
If you have recently been to as hospital appointment and your medication has changed, the hospital doctors should issue you with a prescription for an initial course of the new drug.
Over the counter medicine
Prescribing of over the counter medicines is changing. NHS England have stopped the prescribing of certain medicines that are readily available to buy in a pharmacy or supermarket, even if you qualify for free prescriptions.
GP, nurses or pharmacists will also generally no longer prescribe probiotics and some vitamins and minerals. You can get these from eating a healthy, varied and balanced diet, or buy them at your pharmacy or supermarket.
For more information, visit https://www.england.nhs.uk/wp-content/uploads/2018/08/1b-easy-read-over-the-counter-leaflet.pdf or https://www.nhs.uk/common-health-questions/medicines/why-cant-i-get-prescription-over-counter-medicine/
