Choosing the right service for you

Choosing which service is right for you at a given time may not always be easy – often you have more than one option.

Click here for guidance on where to start.

Self help for non-emergency ailments

There are many good sources of advice on the internet. Below are a few of our recommendations:

NHS: NHS.uk is the UK’s biggest health website. Click here to check symptoms, find services near you, register as an organ donor or to give blood, and access a range of advice on healthy living.

Patient website: Click here to access a wide range of information on medicines, wellbeing and lifestyle, and a directory of services for patients and carers.

The little orange book: Click here to view or download a booklet of expert advice on helping babies and young children when they are poorly.

Pharmacy First

Your local pharmacist will be able to give you free health advice for the treatment of minor ailments e.g. hayfever and painkillers for those exempt from prescription charges. You do not need an appointment. Click here to find your nearest pharmacy.

Accident & emergency

Whatever the time of day, if you or someone else experiences severe chest pain, symptoms of a stroke, loss of blood or suspected broken bones, go to your nearest emergency department or call 999. Accident and emergency departments are open 24 hours a day 365 days a year and can assess serious injuries and provide emergency assistance.

Useful telephone numbers

NHS 111 Service 111

Northumbria Healthcare Trust 0344 811 8111
(Wansbeck, North Tyneside, Northumbria Specialist Emergency Care and Hexham Hospitals)

RVI and Freeman Hospitals 0191 233 6161

Registrar of Births & Deaths 0845 600 6400

Citizens Advice – Cramlington 08444 111 444

Carers Northumberland 01670 320025

Age Concern 01670 528220

CRUSE (Bereavement Counselling) 0191 276 5533

Relate (Marriage Counselling) 0300 100 1234

Samaritans 08457 90 90 90

R.E.A.C.H (Rape Crisis Centre) 0191 221 9222

Talking Matters Northumberland – 0300 303 0700