Terms and Conditions


Use of this website is governed by these terms and conditions.

1. About these terms

1.1    Please read these terms and conditions carefully before you start to use this website (being https://valensmedical.co.uk/ and all sections and pages). You may access and use this website if you agree to be legally bound by these terms and conditions set out here. If you do not agree to be legally bound by these terms and conditions please do not access and/or use this website.

1.3    References in these terms and conditions to “Valens”, “we”, “our” and “us” are references to Valens Medical Partnership, a partnership formed by The Wellway, Lintonville and Brockwell Medical Groups. The entire contents of this website, and the individual articles, items, media files and assets published are owned by Valens Medical Partnership, unless otherwise indicated.

1.4    This website is intended for use only by people who live in the United Kingdom. References to ‘the NHS’ mean ‘the NHS in England’ unless otherwise stated. Services and arrangements may differ elsewhere in the UK.

1.5    If you have any queries in respect of your use of this website please contact us.

1.6    We may make changes to these terms and conditions, the terms and conditions applicable to any specific sub-site, the privacy and cookies policy and any other policies applicable to your use of this website, at any time. Your continuing use of this website constitutes your acceptance of and agreement to any such changed terms and conditions and policies.

2. Accessibility and browsers

2.1   Valens Medical Partnership aims to make this website and the material provided accessible to as many people as possible. This website is designed to work with the latest versions of Firefox, Google Chrome and Safari, and uses standards which should work on the majority of browsers in use.  We offer no warranty for this website working in any particular browser or configuration. Please note that you may see inconsistencies in the presentation of pages if you are using an older or deprecated version of a browser. Read further information on the accessibility of this website.

3. Information about you and your visits to this website

3.1   Valens Medical Partnership processes information about you in accordance with our privacy and cookies policies. By using this website, you consent to such processing and you warrant that all data provided by you is accurate.

4. Freedom of Information

4.1    The data rights and responsibilities of Valens Medical Partnership, its staff and of patients is governed by the Freedom of Information Act 2000 and the Data Protection Act 1998.

5. Registering to use this website

5.1    In order to access certain content, systems or interactive features on this website you may be asked to choose, or be provided with, a password or other log in details to access parts of this website. As a minimum, passwords you set for use with this website must have a level of complexity which ensures they cannot be easily guessed by hackers or malicious software.  They should:

•    be at least twelve characters long;
•    not contain your user name, real name, or organisation name;
•    not appear in the list of top 10,000 passwords;
•    not use sequential key characters on the keyboard (e.g. qwerty, asdfg, 12345)

5.2    In line with Government best practice, we recommend using the ‘three random words’ approach, which uses three or more randomly chosen words like ‘saloonbadgertree’ or ‘coffeetrainfish’.  These words should be random, and not related personally to you (so not involving a favourite thing, holiday, relative). Passwords must not under any circumstances be shared with anyone.

5.3    You may terminate your account registration using the relevant link in your account pages. This will clear any personal information you have saved. Subscriptions to our emails can be terminated using the ‘Unsubscribe’ links provided in the emails.

6. Prohibited uses of this website

6.1    You may use this website only for lawful purposes. You may not use this website:

•    in any way that breaches any applicable local, national or international law or regulation;

•    in any way that is unlawful, fraudulent or harmful to other users, or has any unlawful, fraudulent or harmful purpose or effect;

•    to send, knowingly receive, upload, download, use or re-use any material which does not comply with these terms and conditions;

•    to transmit, or produce the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and

•    to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, spyware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

6.2    You also agree not to access without authority, interfere with, damage or disrupt any part of this website; any equipment or network on which this website is stored; any software used in the provision of this website; or any equipment or network or software owned or used by any third-party.

7. Material on this website

7.1    The material on this website includes information, data, text, images, videos, Information Standards, interactive services, link to products and apps and other works (“Valens Digital Content”).  You acknowledge that all rights in copyright, patents, design rights, trade marks and other intellectual property rights (whether registered, capable of registration or otherwise) throughout the world, in this website and all Valens Digital Content are owned by, or licensed to Valens Medical Partnership, unless otherwise indicated. Some Valens Digital Content includes identifiable third-party content for which we will have sought permission for its inclusion.

7.2    Except for your use of this website in accordance with these terms and conditions, you are granted no rights in respect of this website or any Valens Digital Content.

7.3    The Information Standards are published by NHS Digital and apply to organisations in the health and social care sector.  They relate to the processing of information such that data can be shared, compared and understood across the sector, and used for planning, monitoring and good patient care. For further details please see https://digital.nhs.uk/information-standards. The Data Co-ordination Board (DCB) assures the quality of information standards.

8. Social media, bookmarking, and digital engagement

8.1    Valens Medical Partnership may from time to time provide third party or owned social media and interactive services on this website or linked to this website, currently this includes and is not limited to:

•    Youtube – for sharing video content;
•    Twitter – for sharing news and participating in conversations with users;
•    Blogs –  to share the opinions of Valens staff and other key figures;
•    Discussion Forums – for participation in conversations with users;
•    RSS feeds – for sharing news;
•    Social bookmarking – to allow users to share our content more easily on popular social media platforms.

8.2   Valens Medical Partnership is under no obligation to oversee, monitor or moderate any interactive services we provide from this website, and we expressly exclude our liability for any loss or damage arising from the use of these interactive services by a user in contravention of these terms and conditions, whether the service is moderated or not.

8.3    The use of any of the interactive features on this website by a minor is subject to the consent of their parent or guardian, and we advise parents to communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate any of the interactive features on this website, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

9. Linking to this website

9.1    We do not object to you linking directly to pages on this website. We reserve the right to move or change this website’s URLs at any time. Rather than deep linking we recommend linking to section homepages, which are less likely to move or change.

9.2    However, we don’t give permission to suggest that your website is associated, or endorsed by us.

10. Linking from this website

10.1    We are not responsible for the content or reliability of the websites we link to and do not necessarily endorse the views expressed within them. We aim to replace broken links to other sites but cannot guarantee that these links will always work as we have no control over the availability of other sites.

10.2    Due to the very nature of the internet we cannot guarantee this website or other websites we link to will always be available to you.

11. Disclaimer and liabilities

11.1    This website, all Valens Digital Content and all material relating to Government information, products and services (or to third-party information, products and services), is provided ‘as is’, without any endorsement and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.  This means that whilst we do try to ensure that all our information is correct, we are not liable for any errors or omissions, and cannot be responsible for any impact these have on you.

11.2    If the need arises, we reserve the right to amend, delete, suspend or withdraw all or any part of this website without notice. Valens Medical Partnership will not be liable if for any reason this website or any parts are unavailable at any time.

11.3    We do not warrant that the functions of this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available will be free of viruses or represent the full functionality, accuracy or reliability of the materials. You should use your own virus protection software.

11.4   Valens Medical Partnership and any approving bodies are not the owners, managers or suppliers of various products which can be accessed from this website. Valens Medical Partnership or the approving body sets standards for reviewing the products, but this does not mean that Valens Medical Partnership or the approving body has itself reviewed all aspects of each product, or version of the same product. Valens Medical Partnership or the approving body is not responsible or liable for any advice, or any other information, services or products that you obtain using any such products.

11.5    Material on this website is provided for information and educational purposes only and we do not guarantee that information we provide will meet your health or medical requirements. For less urgent health needs, contact your Valens GP or local pharmacist in the usual way. If you have an urgent medical need you should call 111. If a life is at risk, call 999.

11.6    In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of this website. Nothing in these terms and conditions will operate to limit or exclude liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

12. General

12.1    If any of these terms and conditions are determined to be illegal, invalid or otherwise unenforceable then the remaining terms and conditions shall remain in full force and effect.

12.2    The laws of England shall apply exclusively to these terms and conditions and to all matters relating to use of this website. Any cause of action arising under these terms and conditions or the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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